At Shenzhen Winla Technology Co., Ltd. ("Winlagift," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, request a quote, or place a custom headwear order.
1. Information We Collect
We collect information that you provide directly to us and information that is gathered automatically when you use our website. This includes:
- Contact details — such as your name, email address, phone number, company name, and country, submitted through our inquiry or quote forms.
- Order information — including product specifications, design files, artwork, shipping addresses, and billing details needed to fulfill your custom hat order.
- Communication records — messages you send us via email, WhatsApp, or other channels.
- Technical data — including your IP address, browser type, device information, pages viewed, and referring URLs, collected automatically through cookies and similar technologies.
2. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools (such as Google Analytics) to understand how visitors interact with our website, measure marketing performance, and improve your browsing experience. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide accurate price quotes.
- To process, manufacture, and ship your custom headwear orders.
- To communicate with you about samples, production updates, and order status.
- To improve our products, services, and website performance.
- To send you marketing updates and promotions, where you have consented to receive them.
- To comply with legal obligations and prevent fraudulent activity.
4. Sharing With Third Parties
We do not sell your personal information. We only share your data with trusted third parties when necessary to operate our business, including:
- Shipping carriers and logistics partners to deliver your orders and handle customs clearance.
- Payment processors to securely complete transactions.
- Service providers that support our website hosting, analytics, and customer communications.
- Government authorities or legal bodies when required by applicable law or to protect our legal rights.
All third parties are required to handle your information securely and only for the purposes for which it was shared.
5. Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
6. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing and to withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.
7. International Data Transfers
As a global custom headwear manufacturer, your information may be transferred to and processed in countries other than your own, including China, where our production facilities are located. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Shenzhen Winla Technology Co., Ltd.
Email: info@winlagift.com